Return & Refund Policy


Millennials Coffee – Shipping & Return Policy

🚚 Shipping Policy

Thank you for choosing Millennials Coffee!

  • Orders placed after 9:00 AM on Weekdays may not ship until the next business day.

  • Orders placed on Weekends may not ship until Monday.

  • Once your order is being processed, we are unable to make changes to it.

  • A separate email will be sent to confirm when your order has shipped.

  • For any questions, please contact our customer support team at
    📧 info@millennialsfactory.com

🔁 Return Policy – 15 Days

We want you to love your purchase. Please review our return policy below:

✅ Eligible Returns

  • Returns are accepted within 15 days of purchase.

  • Items must be unused, in original packaging, and in new condition.

  • We only accept returns for items that arrived damaged or incorrect.

  • Return shipping costs are the responsibility of the customer.

  • All returns require an RMA (Return Merchandise Authorization) Number.

To obtain an RMA number, email us at:
📧 info@millennialscoffeepr.net

Please do not return items without prior authorization.

⚠ Non-Returnable Items

  • Electrical equipment

  • Food service products

All sales of these items are final and not eligible for return or refund.

📩 Return Instructions

  1. Contact us to request an RMA number:
    📧 info@millennialscoffeepr.net

  2. Once authorized, ship your return to:

Millennials Coffee
#179 Ave. Dunscombe Suite 1
MayagĂŒez, PR 00682
Attn: Returns, RMA# [Insert RMA# Here]

  1. Use your own shipping method with tracking and insurance.
    We are not responsible for lost or damaged return shipments.

💳 Refunds & Processing

  • Refunds are issued as a store gift card.

  • A 10% restocking fee may apply (excluding shipping charges).

  • Please allow up to 2 weeks for return processing.

  • Refunds for erroneous purchases may be:

    • 50% refund (excluding shipping) to your original payment method, or

    • 100% store credit

📩 Damaged or Missing Items

  1. Inspect your package before signing the delivery receipt.

  2. Take photos of both the packaging and the contents.

  3. Email us the documentation at:
    📧 info@millennialsfactory.com

We will assist in filing a claim with the freight company.

❌ Incorrect Merchandise?

We’ll make it right!

  • Contact us immediately at:
    📧 info@millennialsfactory.com

  • We’ll ship the correct item at no cost to you.

  • A prepaid return label will be provided for incorrect items.

  • Regular return policies still apply.

đŸ› ïžÂ Product Guarantee

Our goal is to provide high-quality specialty coffee and matcha products.

  • Most items have a manufacturer’s warranty.

  • For defective items, please coordinate with the manufacturer to offer a replacement or solution.

Thank you for shopping with Millennials Coffee!
Questions? Contact us at 📧 info@millennialsfactory.com